Privacy Policy

This Privacy Policy applies to:

• the RTFM Design website;
• communications with us through the website or email; and
• information we receive in connection with purchases of RTFM Player.

This Privacy Policy does not govern the independent privacy practices of third-party payment processors, merchants of record, analytics providers, hosting providers, or other third parties. Purchases may be processed by a third-party payment provider or merchant of record, and their handling of payment and order data is governed by their own privacy policy and terms.

We collect only limited personal information.

Information you provide or that we receive in connection with an order

We may collect or receive the following categories of information:

• Name
• Email address
• Product purchased
• Order-related information reasonably necessary to complete, verify, support, or document the transaction

Information we do not collect through the software

RTFM Player itself does not collect, transmit, or send personal information from the software to RTFM Design.

Payment information

RTFM Design does not collect or store your full payment card number or other full payment credentials. Payment processing is handled by the payment processor / merchant of record under its own privacy policy.

We collect personal information:

• directly from you when you contact us or provide information through the website;
• from our payment processor or merchant of record in connection with an order; and
• from service providers that help us operate the website or provide order support.

We use the information described above only for legitimate business purposes such as:

• processing and documenting orders;
• delivering licenses, download information, receipts, or support communications;
• providing customer service;
• responding to inquiries;
• maintaining records related to purchases, refunds, fraud prevention, tax, accounting, and legal compliance; and
• protecting the security and integrity of our website, business, and customers.

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

We do not use personal information to profile users.

We may share limited personal information only with:

• payment processors / merchant of record to process transactions;
• hosting, email, and technical service providers that help us operate the website or communicate with customers;
• professional advisors such as accountants, lawyers, or auditors when reasonably necessary; and
• government authorities or other parties where required by law or reasonably necessary to protect rights, safety, or security.

We do not sell your personal information.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• fulfilling purchases and customer support;
• maintaining business and tax records;
• enforcing our agreements; and
• complying with legal obligations.

In most cases, order and related customer records are retained for as long as reasonably necessary for accounting, tax, fraud prevention, warranty, support, and legal compliance purposes.

The RTFM Design website may use basic technical cookies or similar technologies that are necessary for site functionality, security, or performance. We do not use the software itself to track users.

If third-party services embedded on the website use cookies or similar technologies, their privacy practices are governed by their own policies.

Depending on where you live, you may have privacy rights regarding your personal information, such as the right to request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable exceptions.

To make a privacy request, contact us using the support form at https://rtfmdesign.com/support/.

We may need to verify your identity before responding to a request.

If you are a California resident, you may have rights under California law, including rights to know, delete, and correct certain personal information, and rights regarding the sale or sharing of personal information. RTFM Design does not sell or share personal information in the ordinary sense described above. California law also expects a posted privacy policy and notice about the categories collected, purposes, sharing, retention, and rights.

At this time, the website does not respond to browser “Do Not Track” signals in a standardized way.

Third parties may collect information over time and across different websites depending on the tools or services they provide to the website.

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the limited personal information we handle. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The website and software are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Orders may be processed by a third-party payment processor or merchant of record. Their collection, use, storage, and disclosure of payment and transaction data are governed by their own privacy policy and terms, not this Privacy Policy. You should review the privacy policy of the payment provider used at checkout.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or our privacy practices, contact:

RTFM Design

https://rtfmdesign.com/support/